Postcode LN1		Postcode PE20		Postcode NG34
Postcode LN2		Postcode PE21
Postcode LN3		Postcode PE22
Postcode LN4		Postcode PE23
Postcode LN5		Postcode PE24
Postcode LN6
Postcode LN8
Postcode LN9
Postcode LN10
Postcode LN11
Postcode LN13

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Delivery & Replacement Policy

 

Mission Statement

It is our mission to provide you with unbeatable customer service. To supply you with your choice of wines, delivered quickly and safely to your choice of location.

 

This document details our policy for delivery and replacement of goods. If you have any problem with your wine delivery, please contact us immediately.

 

Timescale and Area Covered by Policy

We aim to deliver all orders within one working week of receipt of the order.  Please inform us if your wine has not been delivered within this timescale.  Any delay in delivery shall not give rise to any liability on our part or entitle the buyer to cancel the order whether or not any time or date is given for delivery.

 

Deliveries to different addresses constitute separate orders, multiple case purchases only qualify for the reduced delivery rates when all items are delivered to the same address.  Our delivery rates apply to UK mainland only, please call for a quote for delivery outside this area.

 

Receipt and Notification

When you receive your wine, you may sign for your delivery as “Not Checked”. You should inspect the goods as soon as possible.   Please notify us of short delivery, breakages or damages by telephone on the day of delivery and confirm in writing or e-mail as soon as possible. We are unable to guarantee credit or replacements unless we receive your written notification within 14 days of delivery of the order.

 

Replacements

It is always our aim to supply you with your wines of choice but occasionally this is not possible.  In the case of a wine not being available, we will substitute a similar wine of a later vintage or an alternative of equal or greater value. If you are unhappy with any of the substitutes, we will arrange further substitute wines to suit your tastes, or provide a full refund if none can be found.

 

If, after receiving your order you find a particular wine is not to your taste, we will provide a suitable replacement at your request.  Whilst the replacements will be provided at no additional cost, they will only be to the value of any unopened bottles remaining from the original order; you will also be expected to pay any costs relating to the recovery of the unwanted wines and delivery of the replacements.

 

Risk

If you decide to collect your order the goods shall become your risk on receipt.  If you decide to arrange transportation of your wine by a third party the goods become your risk on any movement of goods arranged by your carrier.

 

If you have your wine delivered, the risk in the goods passes to you upon delivery.

 

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